I rented a hybrid recently from Routes to spend a day getting around ABQ on two wheels. I very much appreciated being able to leave my car at my hotel because of their delivery service. I also was grateful that Heather and Josh took the time to make sure the fit was correct and that I understood the bicycle, that they provided and reviewed a map with me, and that they included everything I needed — helmet, hand pump, lock, first aid kit, even advice on how to repair a flat in their sealant-filled tires — although I did tell them THAT would not be happening as long as I had my cell and their phone number :-). Bring a water bottle: they even pointed out where there were water stops on the bike path.
I love dealing with helpful and understanding people, and these folks fit that bill.