Rental cancellations made prior to 24 hours are charged a $5 administration fee. Rental cancellations made within 24 hours of the scheduled rental date are charged in full and a credit will be issued for a later rental date (subject to availability).
Because of the popularity of our tours, There are no refunds for tour cancellations; a credit will be issued for a later date (subject to availability and not available for all tours).
IMPORTANT: Please check the date/time listed on your confirmation e-mail carefully; it is your responsibility to keep this appointment. Full price will be charged for no-shows.
Please call us during store hours (505-933-5667) if you need to adjust your reservation time or date in advance; we will be happy to assist you.